Values

Reputation

Five Star Furnishing Care Consultants have been established since 2001, we are a family run business with a small team of service technicians.

Our company enjoys a reputation which is second to none, recommended by leading furnishing retailers locally. Over 70% of our work is generated from repeat clients, a large number of which pass our name onto friends & family through our customer referral programme.

Experience

Our company is experienced in all methods of cleaning all fabric types and carpet construction as well as most soiling conditions, we are often called on to correct cleaning issues other companies are not familiar with.

Education

We are certified by the IICRC (The Institute of Inspection, Cleaning and Restoration Certification) the world’s most recognised body of certification for carpet & upholstery cleaners. We are also members of the NCCA (National Carpet Cleaners Association) who are the only independent UK trade body dedicated to the cleaning of Carpets, Upholstery, Curtains & other soft furnishings. By being involved with these organisations it shows our commitment to being on the cutting edge of information, training & technology. We bring this education to you, our client, giving you the most advanced cleaning possible. You will only be sent a technician who is fully trained in the area of cleaning you require.

Systems

We are committed to first class customer service. You & your home will be treated with the utmost respect, our fully uniformed staff will arrive on time or call ahead if running late. Our company is experienced in all methods of cleaning, over the years we have adapted to the ever changing market, investing in new up to date equipment & sourcing new safer, greener cleaning solutions to enable us to get maximum soil removal and maximum spot removal without over wetting your furnishings or leaving a sticky dirt attracting residue behind, while also caring about the environment.

Guarantee

We want you to be completely satisfied with the work we do for you. So every job comes with our 100% money back guarantee. What does this mean? Simply this; if you are not happy with our work, we will rush back to your location at no charge to correct the situation. If you are still unhappy we will issue you with a 100% refund. Nothing is more important to us than your complete satisfaction.