What Our Customers Say

Read testimonials for each of the services we offer:

Carpet Cleaning [back to top]

'100% efficient'

Five Star Furnishing Care are always polite, friendly, helpful and 100% efficient in dealing with customers and in actual workmanship.

A courteous, professional service

A courteous, professional service. Work carried out in expected timescale and friendly technician.

‘Courteous, efficient and professional’

Courteous, efficient and professional service - would highly recommend

 

‘You live up to your promises’

I’ve used you several times before and you always live up to your promises

‘The carpets look like new’

Very pleased with the service I received – the carpets look like new

‘Your name really stood out’

We were satisfied with all of your services. We got your name on the internet and your name really stood out ‘FIVE STAR’

‘Trained by dad – results like dad’

Our clean was done by Hayden. Trained by Dad - results like dads. Very Happy he’s done you proud!!

‘Always Pleased with your service’

We have always been pleased with your service. The new equipment and improved drying time is a great asset!

'Dressed appropriately in company jacket and trousers'

Hayden arrived on time and was polite and friendly. He was dressed appropriately in company jacket and trousers. We would be more than happy to have him do our next job. Very impressed with the new quiet machine.

I never thought they'd get the stain out but they did!

It's nice to deal with a proper family business. Everyone I've dealt with in the company is extremely courteous and professional. I signed up to the maintenance programme which is great value and gives me peace of mind. I use one of my bedrooms as a dressing room - cream carpet and make-up don't make a good mix! I never thought they'd get the stains out but they did. I wouldn't use anyone else and would recommend Five Star.

‘Loved the personal approach’

This is the first time we have had the new carpets cleaned and it was great. We researched online and received two other quotes, yours wasn’t the cheapest but we loved the personal approach. Marie was on time and had over shoes on – one of your competitors didn’t even take his shoes off!

"High Standard of Cleaning"

I have always found your service to be exemplary and the standard of cleaning more than satisfactory. Your friendly and knowledgeable team provide reassurance of a high standard of cleaning and service. Thank You

"Amazed by result"

Your advert indicated you could remove stains from carpets. I honestly did not think you would be able to remove the coffee stain from my carpet, I was amazed by the result.

"Very pleased"

We chose you as you are a family run company, the leaflet we received through our door was very informative and helpful. You were very friendly and gave great service, we are very pleased with the result.

'The service you offer is professional and reliable'

The service you offer is professional and reliable. Your operative was very polite, helpful and informative. Very satisfied with job & results. Thank you

Hayden took special care to remove the difficult water marks

Have used you before and been very satisfied.  I was very pleased that Hayden took special care to remove the difficult water marks from the sofa cushion.

"The end result more than exceeded what I had expected"

The Service was perfect for me.

Marie, when she quoted, and Hayden when he did the work, both explained exactly what the service would provide but also what the service wouldn't necessarily provide, fully managing my expectations.

The end result more than exceeded what I had expected. I was very impressed.

"The service was very professional and carried out quickly"

We received your leaflet through our door and it sounded like just what we needed. The service was very professional and carried out quickly, from initial appointment through to cleaning.

Hayden was very thorough and explained things after he finished. The carpets came up very well. Mr Goodger says they are bouncier. We will be in touch in future for further work when needed.

The Thank You card and follow up call were a lovely touch. Keep up the good work.

"very helpful and worked really hard"

I have used your company for years and always had very good service.

Being disabled I cannot move furniture, Hayden was very helpful and worked really hard and was extremely polite, a credit to your company.

As they say ' A chip off the old block' his dad is good too.

"Very Professional"

We received your leaflet through our door and it sounded like just what we needed.. The service was very professional and carried out quickly, from initial appointment through to cleaning. Hayden was very thorough and explained things after he finished. The carpets came up very well.. Mr Goodger says they are bouncier.. We will be in touch in future for further work when needed. The Thank You card and follow up call were a lovely touch. Keep up the good work

"A chip off the old block"

I have used your company for years and always had very good service. Being disabled I cannot move furniture, Hayden was very helpful and worked really hard and was extremely polite, a credit to your company. As they say ' A chip off the old block' his dad is good to...

"Very Impressed"

The Service was perfect for me. Marie, when she quoted, and Hayden when he did the work, both explained exactly what the service would provide but also what the service wouldn't necessarily provide, fully managing my expectations. The end result more than exceeded what I had expected. I was very impressed.

Keep up the high standards

You have provided me with an extremely efficient and effective service which we are delighted with. Keep up the high standards. We will not hesitate to recommend to family and friends

"You removed marks that had returned after a previous carpet clean from a different company."

Excellent... I called you as you claimed to remove spills that never return.

You removed marks that had returned after a previous carpet clean from a different company.

"All staff were extremely pleasant and helpful"

We chose Five Star Furnishing Care to clean our carpets as we weren't too happy with the previous company we used.

All staff were extremely pleasant and helpful, new our requirements and were well trained.

Hayden wasted no time, completed the job efficiently and gave advice when asked.

Such a rarity

At last, a company who says what they will do and then does it! The whole process was painless and worked so well, thank you. So rare these days.

"The whole process was painless and worked so well"

At last, a company who says what they will do and then does it!

The whole process was painless and worked so well, thank you. So rare these days!

"finished result of both my carpet and chairs is brilliant"

I am delighted with your excellent service.

The finished result of both my carpet and chairs is brilliant, I will recommend you without hesitation. Thank You.

I like to support local businesses

I like to support local business. Friendly, reliable local business giving great service. Would highly recommend.

"the carpet is now immaculate"

You were really helpful in our emergency giving advice about getting our red wine stain out of the living room carpet and arranging to come quickly to remove the stain and then clean the whole carpet.

I can thoroughly recommend your services - the carpet is now immaculate as is the other room you cleaned.

You are always lovely to deal with and your spot cleaner is amazing. What more can I say other than Thank You.

"Excellent results on my Carpets and my karndean floor."

I made contact with you after receiving a flyer through my door.

Excellent results on my Carpets and my karndean floor. Very professional service, will definitely be recommending you.

"A slick, professional and quality operation"

A professional looking website with equally professional quote rep.

A slick, professional and quality operation.

"on time, polite and efficient"

I have used you in the past and am 100% satisfied.

A completely professional service, thorough, on time, polite and efficient.

A pleasure to work with.

"the cleaning has rejuvenated the carpets'

We received your flyer through the door.

Excellent service, the cleaning has rejuvenated the carpets, good for another few years.

"The service we received was excellent"

We received your flyer through the door, it gave excellent info so did not look elsewhere.

The service we received was excellent, we were amazed at the dirty water sample from the tank shown to us after the cleaning, not only the colour of the water but the stench of bacterial odour, this will certainly be a conversation topic among family and friends when we recommend you.

Many Thanks

"Top notch"

A very good service all round.
Top notch and reliable service, Highly recommended

"very pleased with the look and feel of my carpets"

I received your flyer through the door and it was very impressive.

You gave a friendly, professional, efficient service, I was very pleased with the look and feel of my carpets after the cleaning.

A job well done.

 

"my carpets are looking a lot cleaner and brighter"

Your website was very open and honest.

The work was very smooth and all ran very efficiently on the day, my carpets are looking a lot cleaner and brighter.

Thank you for the follow up call and the card to say thank you, it was a nice touch and quite unexpected.

"My carpet looks like new again"

My carpet looks like new again.

VERY happy with the service I was given, I liked the little extras like the door surround guards to protect my paintwork.

Thank You

 

"A friendly and professional approach"

A friendly and professional approach, both Dean & Hayden were well mannered and polite.

You turned up at exactly the time stated for both the quote and for the cleaning - very impressive.

Your service cannot be improved

"Dean did his usual excellent job"

Hi Marie

Dean did his usual excellent job.  We were particularly impressed with the new cleaner he was using.  We have an area by the front door which is usually covered with a large piece of plastic.  So the carpet underneath looks new.  Normally you can tell the difference between that and the rest of the carpet.  This time you couldn't tell the difference.

Once again many thanks to Dean.

"Both your care and the result were truly "FIVE STAR""

Dear Marie and Dean,

Thank you so much for your speedy response to my plea for help after an unfortunate mix of Grandson/hot chocolate/white carpet and white sofa!

Both your care and the result were truly "FIVE STAR"

Thank you again

"my 17 year old carpet looks like new"

You were recommended by Marshalswick carpets in St Albans.

Highly professional with very high tec equipment, excellent job, lovely staff and my 17 year old carpet looks like new.

"Your service is excellent."

Your service is excellent.

I have used you several times over the years and have always been very satisfied.

"I no longer need to buy a new carpet"

I chose your company from the leaflet that dropped through my letter box

I could not believe that the stains could be removed, they were and I no longer need to buy a new carpet because Five Star have left me with one.

"a very efficient service with a good finished result"

I received your flyer through my door and was really impressed with the information on it.

You provided a very efficient service with a good finished result. Thank you!

"no hidden extras"

You answered the phone promptly, arrived on time for quote and was very clear about the service you provide and the cost with no hidden extras.

"there was nothing we disliked"

Everything was satisfactory, it would be difficult for you to improve anything there was nothing we disliked.

We chose your company as you seemed to offer a good service and your reviews were good.

"really helpful and did a fantastic job"

I was unhappy with the steam cleaner I had been using on my carpets.

One of your flyers came through my door which took my interest.

Dean was really helpful and did a fantastic job, he and Hayden even helped me bring furniture back into the rooms - really kind.

Thank You.

"It's like having a new carpet in the house"

Thank You for your excellent service, we were impressed from start to finish of this job.

From the initial visit when Marie came and gave us a detailed quote, she took a lot of trouble to explain the cleaning process to us and also helped us to find a carpet fitter to refit our carpet.

Then the clean itself, Dean and Hayden arrived at the exact time arranged and what a joy they were, friendly, efficient and easy to get on with, Deans attention to detail and efficiency was awesome.

We are so delighted with the result of our carpet clean - It's like having a new carpet in the house it looks great. We appreciate all the hard work they both put into it.

I have written to 'Which' to put you on there recommended traders list - you more than deserve it.

We will have no hesitation in recommending you to friends & family, we know they would be as delighted as we are.

Thanks again for all the hard work you put into this job - You truly are a 'Five Star' Team

"nice people who you feel comfortable to have in your home"

I found your website when searching for a company and your site looked good and informative.

Every aspect is well thought out and Professional, nice people who you feel comfortable to have in your home and you know what you are talking about.

Thoroughly good service.

"I was very pleased"

I received your leaflet and you sounded good so I thought I would give you a try.

You were very friendly and Dean was very good at his job.

I was very pleased, thanks for your service.

"We were very, very satisfied"

We had your leaflet through our door and found your service very good and cannot think of anything that you could improve.

We were very, very satisfied with the work from start to finish 10/10.

"courteous & friendly"

We chose your company after doing some online research.

Dean was very courteous & friendly, he did a good professional job without even a tea break.

Our carpet now looks really clean.

Good job, we will be recommending you.

"my carpets are 'Really' clean"

I would have no hesitation in recommending your company, my carpets are 'Really' clean.

Thank You

"professional and effective"

You were recommended to me by friends and neighbours for 'difficult' stain removal.

Your workmanship of the carpet cleaning was very professional and effective.

"we were made aware of every detail of the job"

Service was excellent, very professional in every way, questions answered in great detail and we were made aware of every detail of the job.

We are very satisfied of the quality of the work and would not hesitate in recommending you for any work.

Thank You

"most helpful"

Very friendly  & courteous service, most helpful and will definitely recommend.

"very helpful in fitting in our job at short notice"

You were a recommendation from Rowlands carpets and were very helpful in fitting in our job at short notice.

I am very pleased with the results.

"Five Star is the correct name for your company"

Professional attitude and work ethic.

It was great to find a company that did what it said it would do, Five Star is the correct name for your company.

"My carpets look fabulous"

From our first contact and Maries visit followed by Dean, I would like to thank you for your professional service, you did everything that you promised and at a reasonable price.

My carpets look fabulous and has saved my wife and I many hours of work.

I would thoroughly recommend your service - it's 'Five Star'

"nice clean, fresh looking carpets"

WOW, what a difference, nice clean, fresh looking carpets.

So pleased we chose this company, very friendly and will definitely recommend them to friends and family.

"Not only impressed with the results but with the overall service"

Can I just say how impressed we were with the recent cleaning of our carpets.

Not only impressed with the results but with the overall service and professionalism shown throughout by your goodselves.

"the results are always great"

You provide an excellent service and the results are always great.

"Everything was excellent"

Everything was excellent, you were easy to find on the internet and a great response on the telephone.

Your reviews were also very good.

"Even better results than I had hoped for"

You were the most professional company we came across & heard you did work for John Lewis

WOW! Even better results than I had hoped for - Thank You.

"always 100% satisfied"

I have used you a number of times before and I am always 100% satisfied.

Superb service as always, carpets look like new even after some soot staining from my open fire.

"The staff are friendly, helpful and always do a great job"

We have used Five Star Furnishing Care for over 6 years and have always been extremely satisfied with the service they have provided.

The monthly payments  for the maintenance plan are very reasonable and we always get a fast response to the numerous emergency callouts that we make, particularly as a result of having animals in the house.

The provision of the stain remover is particularly helpful as it enables us to keep on top of minor spillages as and when they occur.

The staff are friendly, helpful and always do a great job!

"I love knowing that my carpets are clean and fresh all year round"

I have been on a Maintenance Plan Contract with Five Star Furnishing Care for over 3 years since getting my black Labrador who loves swimming and getting dirty!!

Dean is so knowledgeable about every aspect of carpets advising me on the best hoovers to buy for dog hair and carpets when I was replacing.

On top of this I feel happy now to leave a key and be out of the house when he cleans but equally enjoy being home because he is so friendly and easy to be around, he always does an amazing job and I feel he takes so much care like my carpets are his own. Also I am left with free bottle of spotter for stain removal in between my 6 monthly cleans.

They also give special offers which I have used for discounted upholstery cleaning.

Recently there was some very stubborn stains. ( very yellow dog sick - those of you with dogs will know!!). These were removed by Dean on my big clean but a few weeks later came to the surface again. I called Marie in the office and Dean come round within a week and removed the stains which have not emerged again.

I really can't recommend Dean more highly and honestly do not have a bad word to say.

I love knowing that my carpets are clean and fresh all year round. It is well worth £30 per month,       That's just a couple of Cappuccinos per week!!

"professional, courteous, polite and always on time"

We have used Five Star Furnishing Care for carpet cleaning service for over 10 years, which must speak for itself.  We wouldn't consider using any other firm.
Dean is professional, courteous, polite and always on time!

After a few years of Dean coming out to clean when we needed, we were introduced to the Maintenance plan, which is fantastic. The cost is broken down into monthly payments, this gives us a full clean once a year and six months later walk ways are cleaned and also includes free stain removal callouts and a bottle of spotter cleaner which, I must say is brilliant for removing all kinds of stains. All this and discounts off other cleaning!
We can highly recommend Five Star Furnishing.

"nothing is too much trouble"

I have been a Maintenance Plan client for many years.I am always astounded by the way that Dean seems to be able to restore our carpets to their original condition.

Always affable Dean just gets on with the job and nothing is too much trouble.

The Maintenance Plan suits us very well allowing us to spread the cost over monthly payments and knowing that we will have an annual in depth clean and a six month clean of the main traffic areas.

I cannot praise Five Star Furnishing Care too highly.

 

Michael Airs -  Carpet Cleaning in Little Staughton Bedfordshire

"good service and friendly people"

I have been a client with Five Star Furnishing Care for over fourteen years, I had a new suite then and  Dean safe guarded it for us and has looked after it since. We are now having a new suite, and we will definitely be having Dean to look after the new one.

I am sure his tender loving  care has made it last so well. I have always had good service and friendly people at the end of the phone. Dean is always helpful and polite and I have always been comfortable with him in the house he also has a good sense of humour.

A very satisfied customer.

"Having a maintenance plan gives peace of mind"

I have used Five Star Furnishing Care for many years and find them an excellent firm to deal with. They are friendly, efficient and do a first class job.

Having a maintenance plan gives peace of mind and helps to spread the cost.

I would recommend this firm to anyone”

Best wishes

"very pleased with the work carried out"

I have used you previously to clean my carpets and I am very pleased with the work carried out on this visit and previously.

I don't think there is anything you can do to improve.

"very satisfied"

You were a good recommendation from a near neighbour.

You can't improve anything, we are very satisfied.

"Simply the best"

Simply the best carpet & upholstery clean I have ever had...

"great end results"

We responded to a leaflet that came through our door, you gave a prompt & courteous service with great end results.

"saved us lots of money"

We are so pleased with our carpets which are now as good as new.

Five Star managed to remove some tough stains of which has saved us lots of money.

Fantastic service at a fantastic price.

Thanks

"friendly and chatty but also completely professional"

I know, trust and like your work, you are friendly and chatty but also completely professional.

I feel guilty having to walk on my "New carpet" after it has been cleaned.

Many thanks

"I am always impressed"

We first saw an advert for you and now have a regular contract for cleaning every 6 months.

Great service, I am always impressed how well the carpets and sofas look after cleaning.

"we were more than satisfied"

Your Services were very good and we were more than satisfied.

You sent a leaflet to our home which appeared friendly with lots of useful information.

Thank You for your help which was given in a friendly professional way.

"would not use any other company"

Absolutely first class service from start to finish, would not use any other company.

Do not think you can do any better than you already do.

"of the highest standard"

I have used your services before, the service provided today was of the highest standard.

Very professional and courteous.

"What a lovely surprise to have decent customer service"

Marie on the phone and Dean who came round were very impressive.

What a lovely surprise to have decent customer service and an excellent carpet cleaning service.

I have highly recommended you to all my friends and family.

"another superb job"

Thank you very much for yet another superb job in restoring the condition of our carpets!

"The job was very well done, I am very pleased."

My daughter recommended you to me.

The job was very well done, I am very pleased. Thank You.

"carpets left clean & fresh with no hassle"

Your previous cleaning was excellent and once again you were excellent.

Friendly service with great results, carpets left clean & fresh with no hassle.

Thank You.

"I am entirely satisfied with the service"

You were willing to come at short notice after we were let down by another company and you were very professional, I am entirely satisfied with the service you provided.

I will let our friends know of your services and recommend they use you when they need carpet cleaning. I will tell Letchworth Carpets of my good opinion of your company.

"the very best carpet cleaning imaginable"

You were recommended to us by neighbours on our road - you really do give the very best carpet cleaning imaginable, definite 5 stars - or higher!

"thorough and professional"

We looked at a few cleaning services but thought your information matched our expectations. We thought your cleaning process was thorough and professional. Initially we thought the cost was high but the effort of cleaning and outcome of the clean carpets & upholstery was worth it.

"polite and helpful (and knowledgeable)"

A fantastic service well done. I was extremely impressed at how dry the carpets were after being cleaned. Will definately be using 5 Star in the future & will not hesitate to recommend to others. Thank you.

p.s. Dean was particularly polite and helpful (and knowledgeable) regarding the cleaning of the carpets!

"they look like new!!!"

I just had to write and say how delighted I am with the cleaning of my carpets - they look like new!!!
You really do come up with the goods every time and I am most grateful.
You should be proud of yourselves.

"We were very satisfied"

Ampthill carpets gave us your number, We were very satisfied. Thanks for the tip regarding the turtle mat - we have now brought one!

"Very satisfied with the finished results"

Good info on website. You were very caring of our belongings. Very impressed with Marie when she came to quote, she wore shoe protectors before entering our house.

For the job - you came on time, were caring of our belongings, changed their shoes from outdoor to indoor when cleaning carpets, even used shoe protectors when entering the house for the quote. Very satisfied with the finished results!

"I couldn't have wished for more"

Recommended by a friend, I couldn't have wished for more. The carpets & upholstery look like new. Just THANK YOU I was thrilled with everything.

"excellent value for money"

Saw advert & liked was family firm. Helpful, polite and efficient service - all excellent value for money

 

"entirely satisfied"

We have long previous experience with you and as usual we are entirely satisfied with the work carried out, we cannot think of anything that could be improved. Just keep up your high standards.

"delayed the need for replacement (carpets)"

Within minutes of Dean leaving this clients house following the completion of the carpet cleaning in his Bedfordshire home, which we have been cleaning for the last 8 years on our Maintenance programme, we received this fantastic email into the office.

Hi Marie

Dean has just left and I wanted to place on record my thanks for another outstanding job. It never ceases to amaze me how well he brings the carpets up. And all with courtesy and good humour.
After having our carpets cleaned regularly on your Maintenance Plan over the last 8 years it has certainly prolonged the life of them and delayed the need for replacement.

Many thanks

Michael

"great care taken of my home"

We have used you in our old home and needed our carpets cleaning in our curent one, we were delighted with the clean and also with the great care taken of my home.

"great results every time"

You cannot improve on what you already do, great results every time.

"Always an excellent Job"

We have used you several times previously over the years and are always very satisfied. Always an excellent Job and very polite and friendly.

"Excellent work"

I had cheaper quotes from other companies but as we were putting the house up for sale and looking to move home I wanted to make sure that the carpets were really clean. You came across as very professional at the quotation and the cleaning didn't disappoint me. Excellent work. Thanks

"your work has been exemplary"

We have always used you and your work has been exemplary over the years, there is nothing we feel could be improved in what you offer.

"Dean worked very hard non stop"

You were recommended by Marshalwick Furnishing Company and your response was prompt to our request. Dean worked very hard non stop for three complete hours. Thank You.

"this family business has lived up to it's name"

I've used Five star Furnishing Care on two occasions for carpet cleaning and on both times this family business has lived up to it's name. Prompt, efficient service and the equipment used produced excellent results on my pale plain carpet.

After care advice given in case of future spillages.

Many Thanks

"definitely worth doing"

Your original leaflet put through my door many years ago came across as a genuine company, I have used you several times since. Excellent cleaning again, the bedroom carpet surpassed my expectations , it came up really well and definitely worth doing.

There is nothing you can do to improve your service.

"your cleaning process was thorough and professional"

We looked at a few cleaning companies, but thought your information matched our expectations.

We thought your cleaning process was thorough and professional although initially we thought the cost was high, but the effort of cleaning and the outcome of the clean carpets and upholstery was worth it.

"the results are far better than I thought they would be"

Thank you very much for the work you and Dean have done on our carpets, the results are far better than I thought they would be.

My father in law was here while Dean carried out the work, he said Dean was very professional and a pleasure to have around the house.

Thanks Again.

"a job well done"

You know what you are talking about, a job well done!

"very thorough in removing stains"

I was contacted within an hour of sending a text to the company, to date no other company of 4 that I contacted have responded to my enquiry.

Dean was very thorough in removing stains & cleaning our carpet, we were very happy.

"extremely impressed at how dry the carpets were"

A fantastic service well done.

I was extremely impressed at how dry the carpets were after being cleaned, will definitely be using Five Star in the future and will not hesitate to recommend to others.

Thank You. P.S. Dean was particularly polite & helpful (and knowledgeable) regarding the cleaning of the carpets.

'Changed their shoes from outdoor to indoor'

Came on time, were caring of our belonging, changed their shoes from outdoor to indoor when cleaning the carpets - even used shoes protectors when entering the house to give a quote for cleaning. Very satisfied with the finished result.

Marks all gone!

Excellent. I called you as you claimed that any marks wouldn't return once cleaned. You removed marks that had returned after a previous carpet clean by another company.

Hard Floor Cleaning [back to top]

I would definitely recommend and use again!

Professional, reliable and friendly and service. I would definitely recommend and use again!

"Very Pleased"

I am very pleased with my Karndean floor which is now lovely and clean, all the big scratches have gone and it has a lovely gloss finish. Thank You Dean

"Excellent results on my Carpets and my karndean floor."

I made contact with you after receiving a flyer through my door.

Excellent results on my Carpets and my karndean floor. Very professional service, will definitely be recommending you.

"never thought the floor would look that good again"

Would just like to say that we were really impressed with the results, never thought the floor would look that good again. Am thinking about having the remaining stonework done now so that it looks as good as the kitchen.

As always, we were impressed with the service we received.

Leather Cleaning [back to top]

‘I would definitely recommend’

Service was fast, prompt & efficient – I would definitely recommend

"A family feel, giving plenty of time for the customer and to do a proper job"

I found you on a google search and wanted to use a local company. I like the personal approach rather than a huge commercialised clinical service.

A family feel, giving plenty of time for the customer and to do a proper job, I will definitely be recommending you to my family and friends.

"A Proper Job"

I was looking for a local company and your name came up on google. I like the personal approach rather than a huge commercialised clinical service. A family feel giving plenty of time for the customer and to do a proper job

"A pleasure to have such excellent service!"

I cannot fault the service, from my initial enquiry call to completion, I was very impressed. You were very helpful and informative and very professional. A pleasure to have such excellent service!

"your cleaning process was thorough and professional"

We looked at a few cleaning companies, but thought your information matched our expectations.

We thought your cleaning process was thorough and professional although initially we thought the cost was high, but the effort of cleaning and the outcome of the clean carpets and upholstery was worth it.

Maintenance Plan [back to top]

"Dean did his usual excellent job"

Hi Marie

Dean did his usual excellent job.  We were particularly impressed with the new cleaner he was using.  We have an area by the front door which is usually covered with a large piece of plastic.  So the carpet underneath looks new.  Normally you can tell the difference between that and the rest of the carpet.  This time you couldn't tell the difference.

Once again many thanks to Dean.

"The staff are friendly, helpful and always do a great job"

We have used Five Star Furnishing Care for over 6 years and have always been extremely satisfied with the service they have provided.

The monthly payments  for the maintenance plan are very reasonable and we always get a fast response to the numerous emergency callouts that we make, particularly as a result of having animals in the house.

The provision of the stain remover is particularly helpful as it enables us to keep on top of minor spillages as and when they occur.

The staff are friendly, helpful and always do a great job!

"I love knowing that my carpets are clean and fresh all year round"

I have been on a Maintenance Plan Contract with Five Star Furnishing Care for over 3 years since getting my black Labrador who loves swimming and getting dirty!!

Dean is so knowledgeable about every aspect of carpets advising me on the best hoovers to buy for dog hair and carpets when I was replacing.

On top of this I feel happy now to leave a key and be out of the house when he cleans but equally enjoy being home because he is so friendly and easy to be around, he always does an amazing job and I feel he takes so much care like my carpets are his own. Also I am left with free bottle of spotter for stain removal in between my 6 monthly cleans.

They also give special offers which I have used for discounted upholstery cleaning.

Recently there was some very stubborn stains. ( very yellow dog sick - those of you with dogs will know!!). These were removed by Dean on my big clean but a few weeks later came to the surface again. I called Marie in the office and Dean come round within a week and removed the stains which have not emerged again.

I really can't recommend Dean more highly and honestly do not have a bad word to say.

I love knowing that my carpets are clean and fresh all year round. It is well worth £30 per month,       That's just a couple of Cappuccinos per week!!

"professional, courteous, polite and always on time"

We have used Five Star Furnishing Care for carpet cleaning service for over 10 years, which must speak for itself.  We wouldn't consider using any other firm.
Dean is professional, courteous, polite and always on time!

After a few years of Dean coming out to clean when we needed, we were introduced to the Maintenance plan, which is fantastic. The cost is broken down into monthly payments, this gives us a full clean once a year and six months later walk ways are cleaned and also includes free stain removal callouts and a bottle of spotter cleaner which, I must say is brilliant for removing all kinds of stains. All this and discounts off other cleaning!
We can highly recommend Five Star Furnishing.

"nothing is too much trouble"

I have been a Maintenance Plan client for many years.I am always astounded by the way that Dean seems to be able to restore our carpets to their original condition.

Always affable Dean just gets on with the job and nothing is too much trouble.

The Maintenance Plan suits us very well allowing us to spread the cost over monthly payments and knowing that we will have an annual in depth clean and a six month clean of the main traffic areas.

I cannot praise Five Star Furnishing Care too highly.

 

Michael Airs -  Carpet Cleaning in Little Staughton Bedfordshire

"good service and friendly people"

I have been a client with Five Star Furnishing Care for over fourteen years, I had a new suite then and  Dean safe guarded it for us and has looked after it since. We are now having a new suite, and we will definitely be having Dean to look after the new one.

I am sure his tender loving  care has made it last so well. I have always had good service and friendly people at the end of the phone. Dean is always helpful and polite and I have always been comfortable with him in the house he also has a good sense of humour.

A very satisfied customer.

"Having a maintenance plan gives peace of mind"

I have used Five Star Furnishing Care for many years and find them an excellent firm to deal with. They are friendly, efficient and do a first class job.

Having a maintenance plan gives peace of mind and helps to spread the cost.

I would recommend this firm to anyone”

Best wishes

"Simply the best"

Simply the best carpet & upholstery clean I have ever had...

"I am always impressed"

We first saw an advert for you and now have a regular contract for cleaning every 6 months.

Great service, I am always impressed how well the carpets and sofas look after cleaning.

Rug Cleaning [back to top]

I have always been completely satisfied

I have used Five Star several times before and I have always been completely satisfied - I would highly recommend them.

"a very efficient service with a good finished result"

I received your flyer through my door and was really impressed with the information on it.

You provided a very efficient service with a good finished result. Thank you!

"The job was very well done, I am very pleased."

My daughter recommended you to me.

The job was very well done, I am very pleased. Thank You.

"The colours look really rich again"

Just to let you know that the rugs arrived safely today. They look amazing. The colours look really rich again and I don't know how you managed to get the very dirty fringes so clean.I'm sure I'll be in touch again to have some of my other rugs cleaned.

Upholstery Cleaning [back to top]

High level of professionalism

Chose you for the high level of professionalism and confident/trust you inspire. I love how clean your cleaning machine is and the level of care Hayden showed for our house.

'Your advertising was very informative'

The service is perfect as it is - I though your advertising was very informative. Fast and friendly service

'You came out to view the area prior to cleaning'

Choose you because you came out to view the area prior to cleaning and had a friendly and efficient service.

‘Very reasonably priced!’

Wonderful service. You were efficient and professional and very reasonably priced.

We wouldn't hesitate to use you again

My parents were here whilst the cleaning was done and they said that the gentleman who cleaned the sofa was very helpful and interactive. We are very happy with the results and we wouldn't hesitate to use you again.

Much better than I expected my old furniture to look!

I was so pleased with the result, Much better than I expected my old furniture to look. Thank you

'Took great care with my furnishings'

Efficient service at a difficult time as my husband was seriously ill with pneumonia. Took great care with my furnishings and furniture.

Committed to giving full satisfaction

I was recommended to you. Very courteous and professional - committed to giving full satisfaction.

"Very Professional"

You were the only company who wanted to do an onsite visit prior to quoting which impressed me. A 'Grubby' suite is now much more presentable.

"Cleaner & Fresher"

You sounded very professional, I was reassured that you're a member of NCCA & fully insured. Our upholstery looks so cleaner and fresher, very professional & friendly service, would definitely recommend you.

I'm pleased I chose your company

I'm pleased I chose your company as everyone was polite and the young man who came to clean the suite couldn't have been nicer and was very courteous.

Hayden took special care to remove the difficult water marks

Have used you before and been very satisfied.  I was very pleased that Hayden took special care to remove the difficult water marks from the sofa cushion.

"finished result of both my carpet and chairs is brilliant"

I am delighted with your excellent service.

The finished result of both my carpet and chairs is brilliant, I will recommend you without hesitation. Thank You.

I will recommend you without hesitation!

I am delighted with your excellent service. The finished result of both carpet and chairs is brilliant - I will recommend you without hesitation. Thank you!

"A Miracle!!!"

You were recommended to us by John Lewis and my Husband and I found your service extremely professional, friendly and caring. We believe a miracle was done to our paint stained sofa and now it looks brand new again.  We cannot thank you enough, we are really pleased with what you have done.

"our paint stained sofa now looks brand new again!"

You were recommended to us by John Lewis and my husband and I found your service extremely professional, friendly and caring,

We believe a miracle was done to our paint stained sofa and now it looks brand new again.

We cannot thank you enough! We are really pleased with what you have done.

"I am very pleased with the finish"

I am very pleased with the finish on my suite which was cleaned, your technicians were both very courteous and tidy.

Everything was protected and I commend them on their work.

I shall have no hesitation in recommending you  in the future.

Many thanks

"it looks almost new"

We received your leaflet through our door and you gave a very good service.

We are delighted with the results as our three piece was quite dirty and now it looks almost new.

"I would highly recommend this company"

Very happy with the service from start to finish. A great friendly & efficient service, very professional in all aspects of work.

I would highly recommend this company.

"excellent service from start to finish"

We were impressed by your flyer that came through our door. You gave excellent service from start to finish, highly recommended.

"quite easily the best cleaning service we have experienced"

Your excellent flier came through our door, we found you quite easily the best cleaning service we have experienced.

We will certainly use Five Star again and will be recommending others to do so.

Thank You

"excellent cleaning of our sofas"

We got your name from a recommendation and you gave great prompt service and excellent cleaning of our sofas.

"good service and friendly people"

I have been a client with Five Star Furnishing Care for over fourteen years, I had a new suite then and  Dean safe guarded it for us and has looked after it since. We are now having a new suite, and we will definitely be having Dean to look after the new one.

I am sure his tender loving  care has made it last so well. I have always had good service and friendly people at the end of the phone. Dean is always helpful and polite and I have always been comfortable with him in the house he also has a good sense of humour.

A very satisfied customer.

"I am always impressed"

We first saw an advert for you and now have a regular contract for cleaning every 6 months.

Great service, I am always impressed how well the carpets and sofas look after cleaning.

"The job was very well done, I am very pleased."

My daughter recommended you to me.

The job was very well done, I am very pleased. Thank You.

"Upholstery looks so much cleaner & fresher"

Re-assured that you are members of NCCA & fully insured. Upholstery looks so much cleaner & fresher. Very professional & freindly service. Will definitely recommend you.

"Very professional, friendly & excellent service"

You cannot improve on perfection. I have had previous work done by Five Star and knew the results would be excellent. Very professional, friendly & excellent service

"thorough and professional"

We looked at a few cleaning services but thought your information matched our expectations. We thought your cleaning process was thorough and professional. Initially we thought the cost was high but the effort of cleaning and outcome of the clean carpets & upholstery was worth it.

"A grubby suite is now a lot more presentable"

Your the only company who wanted to do onsite visit prior to quoting. A grubby suite is now a lot more presentable

"Its rare to find such good service these days"

You cleaned our carpets before and were very happy with that. Its rare to find such good service these days

"Very satisfied with the finished results"

Good info on website. You were very caring of our belongings. Very impressed with Marie when she came to quote, she wore shoe protectors before entering our house.

For the job - you came on time, were caring of our belongings, changed their shoes from outdoor to indoor when cleaning carpets, even used shoe protectors when entering the house for the quote. Very satisfied with the finished results!

"Everything was A1"

Everything was A1, you cannot get better than that. You were highly recommended.Very impressed.

"I was very pleased with the results"

The detailed information that was on the flyer through my door & the sales representative professional approach. I was very pleased with the results and the professional way it was done. Thank you

"I couldn't have wished for more"

Recommended by a friend, I couldn't have wished for more. The carpets & upholstery look like new. Just THANK YOU I was thrilled with everything.

"Excellent service"

So pleased to see how business is continuing for you both. Excellent service, have used your company for many years & plan to continue in the future

"You delivered on everything your leaflet said you would"

Thankyou for providing such an efficient, helpful & reliable service & very clean carpets. You delivered on everything your leaflet said you would.
Very happy with service & especially helpful advice

"Quality service from the start"

Quality service from the start, very profesional - only company to offer a pre-vist & test on fabric. Dean was very friendly and offered good advice & explanations

"excellent work"

We always appreciate your excellent work - thank you. I do recommend you to all my friends

"very helpful & friendly"

Dean is always very helpful & friendly

"Very thorough, good job done"

Very thorough, good job done. You were recommended to us and so will recommend you on.

"very professional, courteous & well-run organisation"

A1 already. Used before, very professional, courteous & well-run organisation

"it's amazing how great they look"

Really pleased made a big difference. Friendly service. Now the sofa & chairs are dry, it's amazing how great they look. Thanks!

"Excellent service with a smile"

"You cannot improve your service. Dealt with you many times before.

Dean is excellent. Have used before. Excellent service with a smile

Have previously used you. Keep up the good work"

"very pleased with the end results"

I have used Five Star now for  quite a few years and have always been very pleased with the end results

"All good"

We chose you as we got a leaflet through the door. All good

"Your service was excellent"

Your service was excellent. Your leaflet was passed to me and it made good reading

"Pleasure to deal with"

Very good family run, friendly service. Pleasure to deal with.

"satisfied"

Have used your services before so must have been satisfied.