Rug Cleaning

locationApril 2020

Rug Cleaning

Following our previous post to let you know how and what we are cleaning in the current climate, we had a flood of enquires from people asking if we were still collecting and cleaning rugs as we could social distance and all be safe. As people have been doing more general cleaning while in lockdown they have been moving their rugs and realised how bad they smell, or how grubby they looked.

 The simple answer is Yes we are still doing Rug Cleaning.

We’ve shuffled the workshop around so that we can still effectively clean your rugs AND social distance as a team, so everyone here is safe. As we don’t need to come fully into your home or place of work when we collect and return your rugs it’s easy to maintain social distancing there too.  

We’ve had great feedback from those clients who called, so I thought I’d offer it to everyone we know, with the same special offer of free virucide treatment included. 

How does our Rug Cleaning work?

 If you’ve had a rug cleaned before we will have the details on file and can quote a price, apply the offer and arrange collection if you want to go ahead.

 If you’ve never had us clean your rugs please call and we’ll ask you to describe it. We’ll ask a few simple questions, which may be answered if you look at the label on the back of the rug:

  1. What size is it? we can work with metric or ‘old money’ imperial, don’t worry.
  2. Is it wool or synthetic, eg polypropylene, often described on the label. Again don’t worry if you’re not sure, we can confirm on collection.
  3. Are there any fringes/tassels on the shorter ends, or all the way around if it’s circular.
  4. Where did you buy it, this often gives us an idea of the style of rug.

You can of course always take a picture of the rug, front and back, including the label, and send them to us but don’t forget to include the size.

We give you a quote and you decide if you want to go ahead, no pressure and you can call us back, we don’t expect an instant answer to go ahead.

If you do want to go ahead we agree a collection day and approximate time slot. 

On collection day you will receive a call from us when we’re 10-20 minutes away so you can have the rug rolled up and ready inside your front door, or we can collect from a porch or garage if you prefer. We may be able to roll the rug up for you if we can social distance whilst doing so.

When we arrive we will knock on the door and step back to allow you to open the door and observe social distancing. We will sanitise our hands with a virucide.

We’ll come in just far enough to pick the rug up and take it to our van. Then we’ll use our bacterial & virucide spray and paper towels to “touch-point clean” any areas we may have touched, such as the door, door frame and door handle.

When we get your rugs back to our workshop we’ll pamper your rug through the full process:

  • Use our specialist rug beater to remove the grit and heavy soil, and then thoroughly vacuuming your rugs with a commercial cleaner. 
  • Prespray with virucide disinfectant.
  • Agitate with a soft brush and allow dwell time.
  • Thoroughly deep wet clean, including full immersion if required.
  • Spot clean stains where required.
  • Additional rinse process to ensure no residues are left behind.
  • Treat any fringes to prevent browning as they dry.
  • Vacuum extract the rinse solutions.
  • Inspection part one.
  • Apply virucide post-treatment, which has some residual ‘kill’ element but is perfectly safe for you.
  • Hang to dry in our temperature and humidity-controlled drying room.
  • Inspect and layout to thoroughly vacuum again.
  • Reclean if required and repeat the process.
  • Bag up in a tough, clear polythene tube to protect your rug.

When your rug is ready to be returned we will;

  • Call you to confirm a day to return it.
  • Call when we’re 10-20 minutes away.
  • Knock on your door and return to the van to pick up your rug.
  • If you’ve opened the door and stepped back we’ll pop the rug into your hallway, or your porch or garage if you prefer.
  • ‘Touchpoint’ clean as we did when we collected.
  • Ask you to pay by bank transfer or cash

Everyone wins, we stay a little busier during the ‘lockdown’ and you can get cleaner and brighter rugs that have been cleaned and disinfected with a Log kill 6 virucide, that’s medical grade 99.9999% disinfection, the best you can get.

The special offer is FREE virucide treatment applied to every rug cleaned for your peace of mind.

We’d love to hear from you, so please take a look at your rug and see if it would benefit from some TLC in our rug pampering workshop. Feel free to call us on 0808 144 0190 at any time, as calls are diverted to our home during the ‘lockdown’. 

Dean

Dean - Owner www.FiveStarfurnishingcare.co.uk