Our unique rug cleaning process – Part 1

locationMarch 2020

Whatever kind of rug you need cleaning, we’ll treat it with the upmost care and give it our full attention during our specialist rug cleaning process. If it’s important to you and your family, it’s important to us.



Cleaning your rug at our offsite rug cleaning studio, we’ll only use safe cleaning solutions and methods throughout the process. The reason why we go to such lengths? Because you’re guaranteed outstanding results.

Here at Five Star we have a unique, ten step process and over the next four weeks, we will be giving you an insight into this starting with the first two stages of the process…


Step 1: Pre Clean Inspection


Every rug we are asked to clean is thoroughly inspected prior to any work starting on it. A visual inspection will be done when we receive the rug from a drop off or when we collect it, we will inspect the rug for any pre existing damage such as dye bleed, staining, areas of wear and some rug characteristics such as abrash and white knot. You will then receive a written inspection sheet highlighting any of these areas.

Once the rug is back at our studio it will be given further inspection to make sure nothing was missed, numerous photographs of your rug will be taken at this stage. This thorough inspection process allows us to decide on the correct cleaning method to be used to clean your precious rug.

You will be notified in writing of any areas of concern before any work starts on your rug and we will only start work once you give us the OK to do so.


Step 2: Dry Soil Removal


(Did you know a 6×4 rug can hide several kg of dirt!!!)

This is probably the most important part of any cleaning process, cleaning without removing the soil will turn the soil into mud. Your rug is placed onto a grid then it is mechanically beaten using vibrations on the reverse to loosen the dry soil, pollens, hair etc which fall away from the face of the rug through the grid onto the floor.

This process continues until no more dry soil can be removed. Once completed it can make your rug so much lighter in weight and by removing the dirt it prevents damage being caused to the fibres from abrasion.

Check back this time next week to see stages 3, 4 and 5.

If you have any questions about rug cleaning or any of our other services just give us a call on 01462 811210.