How do you trust your tradesman?

Bedfordshire Carpet Cleaning company  achieves Trustmark status.

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Five Star Furnishing Care are proud to be one of the first carpet and upholstery cleaning companies in Bedfordshire to achieve Trustmark status.

Trustmark is unlike most of the other “find a trader” type schemes or directories, you don’t just hand over your payment to become a member.

How is trustmark different?

TrustMark audits all its Scheme Operators on a regular basis to ensure that quality processes, standards and complaint procedures are being maintained.

All TrustMark registered firms have to meet strict criteria in order to join, have to agree to abide by Government-endorsed standards of competence and fair-trading, and are monitored for compliance.

Unlike many of the commercial ‘find a trader’ websites, firms cannot JUST PAY to become registered. TrustMark does not sell consumer details and a proper complaints process is provided should a consumer be dissatisfied with the work of a TrustMark tradesperson.

TrustMark understands the concerns both consumers and tradespeople have about the persistent problem of rogue traders in the UK’s home repair, maintenance and improvement (RMI) sector. Consumers need to have confidence that they are hiring reliable and skilled tradespeople and the RMI sector itself needs to ensure that the reputable, hardworking majority is not damaged by a minority of unscrupulous traders.

To find out more about TrustMark, visit the website www.trustmark.org.uk

Nine years ago TrustMark was set up with the Government to give homeowners a safe and easy way to find quality, reliable tradesmen for all work in and around the home. Launched as a quality mark with Government-endorsed standards to tackle the menace of cowboy tradesmen, TrustMark not only provides advice to guide people through finding the best tradesmen for jobs in their home, but is a trusted avenue for support when needed.

In April last year the NCCA was awarded Scheme Operator status for the Carpet and Upholstery Cleaning category on the TrustMark website and, since then, there has been a steady increase in the number of NCCA members who have become TrustMark registered. TrustMark membership within the Carpet and Upholstery Cleaners category is ONLY available to NCCA members, and all registered firms within this category have had to meet strict criteria in order to join.

By employing a TrustMark registered firm homeowners have assurance that the work will be carried out to a consistently high professional standard and that they are working with tradesmen who are the best in the business. TrustMark is the only national ‘find a trader’ scheme to operate to Government-endorsed standards and involve both industry and consumer interests in its governance and Board.

During the last few years TrustMark has gone from strength to strength and now has the largest database of vetted tradesmen in the UK, with around 14,000 firms.