About Us

Our Story

home1

Five Star Furnishing Care is a family run local Professional Floor Care company, specialising in the cleaning and restoration of Carpets, Rugs, Leather, Tile and natural Stone floors in the Bedfordshire and Hertfordshire areas.

The company is owned and run by Marie & Dean Haywood and has been established since January 2001.

After working in customer care and retail management for over 10 years, Dean decided he had had enough and made the decision that he wanted to work for himself.

After a little bit of research and looking at various business opportunities it was decided a franchise would be the ideal way to get into running his own business, but the question was which one – two national franchises had caught Dean’s eye, the first was a car paint repair franchise while the second was a carpet cleaning franchise.

Everyone who new Dean presumed that with his love for cars the obvious choice would be the car paint repair franchise,  but he wouldn’t let his heart rule his head and surprised everyone by deciding that the paint repairs could be seasonal due to the weather and going for the carpet cleaning franchise. After completing the intense training course, on the 28th January 2001 Dean became the owner of the Luton & Dunstable area for the Safeclean franchise, within the first year Dean was given the new franchisee of the year award. Soon after Marie Joined the business making it a “family run” business, it will usually be Marie who you speak to on the phone  or see on quote visits as she deals with the office and quoting side of the business while Dean is out in the van grafting hard earning the pennies.

Expansion to the business was the next obvious step, new franchise areas were purchased enabling us to carry out our carpet, leather and rug cleaning services throughout the entire Hertfordshire and Bedfordshire areas and we soon became one of the top ten franchisees within the Safeclean network.

In 2005 we felt the franchise wasn’t moving with the times and not going forward with new technology, cleaning solutions and marketing, we also felt we were being restricted with the services we could offer, so we parted company with the Safeclean network and went our own way rebranding as Five Star Furnishing Care, still offering our Carpet, Leather and rug cleaning services in Bedfordshire and Hertfordshire areas.

We added new modern equipment along with safer, environmentally friendly cleaning products, more services were added to our already successful list, noticeably our Stone floor cleaning and restoration which enabled us to offer cleaning and restoration of Limestone, Travertine, Slate, Terrazzo along with Marble Polishing to the Bedfordshire area. We furthered our education and training by attending numerous courses and seminars while adding more certifications along the way.

We took staff on and trained them to the highest standards, when they fell below the required standards we helped them find another job!

The business survived through some difficult times, the recession came, we reduced the staff levels back down to just Marie & Dean to ensure only the highest standards were given – particularly during these tough times, and we came through unscathed, our 3 sons Hayden, Kieran and Lee have sometimes helped us out when we needed that extra pair of hands – you may have met them at some stage.

After running the business from home for 13 years, we decided in May 2014 that the time was right to move it into dedicated business premises. We found the ideal location at Manor Farm in Upper Stondon, near Henlow. It is a beautiful location on a working farm with our office overlooking a large pond with lots of wildlife.   We look forward to seeing what this move does for the business in the future.

Five Star furnishing Care are not your normal run of the mill cleaning company, we don’t offer cheap prices for poor services, we pride ourselves on premium quality work and superb customer service, we offer help and advice freely where we can and are always happy to answer any query you may have.

In fact, we  enjoy a reputation which is second to none, recommended by leading furnishing retailers locally while over 70% of our work is generated from repeat clients and referrals.

Our goal is to go beyond customer satisfaction and give every customer a positively memorable service experience. We personally guarantee your satisfaction with any of our services all backed by our 100% money back guarantee – If you are not satisfied, you don’t pay.

So if you are looking for Carpet, rug or leather Cleaning in Bedfordshire or Hertfordshire or maybe you’ve got that grubby limestone or Travertine floor you want cleaning or that Marble floor needs polishing back to its beauty, then don’t hesitate to give us a call on 0808 1440190 or simply complete the quick and easy form below and we will get back to you as soon as we can.